Refund & Cancellation Policy
We value your trust and aim to make every refund request clear, fair, and straightforward. Review the terms below to understand cancellations, eligibility, and refund timelines for our services.
Eligibility for Refund
- Refund requests must be raised within 24 hours of payment.
- Refunds are not applicable once biometric verification is completed.
- Payments made by mistake will be refunded after verification.
Non-Refundable Conditions
No refund will be processed if the service has already been partially or fully delivered, including but not limited to document preparation, verification, or government submission.
Processing Fee
A minimal administrative or processing fee may be deducted depending on the stage of cancellation.
Refund Timeline
Once approved, refunds will be credited back to the original payment source within 7–10 working days.
How to Request a Refund
To initiate a refund, please contact us at:
Our team will review your request and respond promptly as per the policy guidelines.
